Soporte - Sistemas Edenia - Proveedor de Servicios Internet en Costa Rica

Bienvenidos a nuestra pagina de soporte , aqui encontraran las distintas opciones de contacto que ofrecemos para lograr aclarar cualquier duda o consulta que se pueda presentar a nuestros clientes.

Tambien encontraran una gran cantidad de documentacion acerca de como utilizar nuestros sistemas de hospedaje.

Starting with your account: setting your temporary index page, uploading your site, contents of your home directory.

Mail: before v. 2.4) mailboxes, antispam, mail forwards, mailbox aliases, autoresponders, mailing lists, maildomain aliases, Outlook Express configuration, Netscape Mail configuration, Eudora Mail configuration.

Control Panel Basics: changing hosting plan, changing billing period, control panel password, FTP password, changing traffic limit, changing disk quota, selecting skins (before v.2.4), control panel language.

MySQL databases: creating MySQL database and its users, editing MySQL databases (phpMyAdmin), MySQL disk quota, changing user passwords, user privileges.

Registering domains: creating standard domains, transfering domains, third level domains, stopgap domains, parking external domains, creating accounts without domains.

PostgreSQL databases: creating PostgreSQL users, deleting users and changing passwords, creating PostgreSQL databases, editing PgSQL databases (phpPgAdmin) and user privileges, PgSQL quota.

Configuring domains: removing domains, instant domain aliases, creating subdomains, changing IPs from shared to dedicated, domain aliases, server aliases, renewing domain registration, editing domain info.

Microsoft SQL databases: creating Microsoft SQL logins, creating Microsoft SQL databases, adding MS SQL database users, MS SQL quota, managing MS SQL databases (MS SQL Manager) ODBC DSN Records.

Editing DNS settings: DNS overview, creating custom DNS records.

Securing data through SSL: using existing key and certificate, temporary key and certificate, permanent certificates, renewing permanent certificates, shared SSL Comodo SSL certificates.

Creating, promoting and managing your site: SiteStudio website builder, Search Engine Submit, WebShell and htProtect, web statistics: log files, Webalizer, ModLogAn and Urchin, Reverse Traceroute, Site Toolbox, Kanoodle.

Online commerce: compare Miva Merchant and osCommerce, Miva Merchant, osCommerce, updating osCommerce.

Managing FTP: FTP sub-accounts, virtual FTP, anonymous FTP, anonymous FTP Upload Facilities.

Paying for hosting: billing profile, automatic email invoicing, billing periods, resource prices, billing history, viewing overall charges, becoming a pay user, getting your money back.

Manipulating pages: redirect URL, directory indexes, error pages, Server Side imagemap, MIME types.

Getting technical support: sending trouble tickets, following up trouble tickets, closing trouble tickets.

Dynamic web content: CGI scripts, PHP scripts, ASP (Active Server Pages), ASP.NET, ColdFusion, SSI (Server Side Includes).

Securing your .asp pages with ASPSecured

Preinstalled CGI scripts Counter, Guestbook, FormMail, Forum, phpBB forum, mnoGoSearch, FrontPage Extensions.

Obtaining direct access to server: accessing your SSH account (Shell Access), running your Shell scripts with Crontab.

Traffic: summary traffic, traffic cycle, traffic limit, Throttle policy

Virtual Private Servers: checking VPS status, adding custom DNS Records changing root password, adding VPS IP, changing server limits.

Disk space: summary disk usage, FTP or disk quota, mailbox quota, DB quota.

Configuring Outlook Expresst: - Configuring Outlook Express (POP before SMTP relay).
- Configuring with SMTP Auth relay.